We want you to love every purchase with us. Since each product is made-to-order, we only accept returns or exchanges under the following conditions:
-
Eligibility
-
Returns are accepted only in case of a quality defect or printing issue with the product.
-
The defect must be reported within 24 hours of delivery. Any request beyond this time frame will not be eligible for return or exchange.
-
-
How to Raise a Request
-
Email us at contactus@viralblues.com with your order ID, clear pictures of the defect, and a short description of the issue.
-
Our team will verify the issue and get back to you within 48 hours.
-
-
Resolution
-
If the defect is confirmed, we will provide a replacement of the same product at no additional cost.
-
In rare cases where replacement is not possible, a full refund will be issued with 5-7 working days.
-
-
Non-Returnable Cases
-
Returns due to size, color preference, or personal taste are not accepted.
-
Any product that has been used, washed, or damaged after delivery will not be eligible.
-
-
Final Note
-
Our quality checks ensure every order is carefully processed. However, if you receive a defective product, rest assured that we will resolve it promptly.
-